Opslaan Terug naar zoeken Functie Samenvatting Soortgelijke banen Bijgewerkt 15/06/2026Make a real impact in customer experienceJoin a stable company with a meaningful missionOver onze klantOur client is a well-established service provider active in mobility and consumer support.FunctieAs a Complaint Officer, your responsibilities are:Assess and follow up on incoming complaints across multiple channelsCommunicate professionally and solution-oriented with customersIdentify recurring issues and suggest process improvementsCollaborate with internal teams to resolve cases efficientlyLog and manage cases in the CRM systemReport on complaint trends and customer satisfactionProfielA successful Complaint Officer should have:Minimum 2 years of experience in customer service or complaint handlingObtained a bachelor's degreeStrong communication skills in Dutch and French, with a good level of EnglishEmpathetic, diplomatic, and stress-resistantDetail-oriented with solid administrative skillsComfortable with digital tools and CRM platformsAanbodOur customer offers you:Permanent contract with competitive benefitsHybrid work model with flexibilityTraining and onboarding from day oneSupportive and people-focused work environmentOpportunity to make a difference for customersCareer growth within a diverse service portfolioIf you are ready to take on this exciting role in the insurance sector, we encourage you to apply today!ContactJules JoukesReferentienummerJN-112025-6882114Vacature samenvattingSectorKlantendienstSub SectorMedewerker inbound klantenserviceIndustrieInsuranceLocatieBrussels-cityContract TypeVast dienstverbandConsultant naamJules JoukesVacature referentieJN-112025-6882114Kantoor of thuiswerkKantoor of thuiswerk
