Sales Support Administrator - FR/ENG - Wilrijk

As Sales Support Representative you are responsible for following tasks:

• You will be responsible for the entire order-to-cash process; from order processing and follow-up to shipping, invoicing and after sales
• Configure the most optimal container/truck load
• Provide support to the Account Managers in your region
• Product & Pricing Management: propose equivalent products to customers, give discounts on the gross price, prepare price lists, ... in consultation with the account managers
• You act as a central point of contact for the distributors in your region
• You are the key figure between the internal organization and the customer. You will have to coordinate on a regular basis with various internal departments (traffic department, production, sales, marketing ...)
• You will work in close contact with production to avoid peaks in the productions and supply chain
• You will be responsible for the shipments (preparations of the needed documents, arrangement of the shipments, follow-up,...)
• Handle Letters of Credit
• Daily customer contact in which you will be responsible for implementing and translating the commercial strategy: upselling / cross-selling, pushing marketing & promo actions, collecting & mapping customer information in the CRM, ...

You will report to the Sales Support Coordinator of your region.