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Customer Service Assistant

Vlaams Brabant Tijdelijk dienstverband Bekijk de functieomschrijving
We are currently looking for a Customer Service Assistant to strengthen the customer support team. In this role, you will act as a key point of contact for clients and internal stakeholders, ensuring smooth order processing and high-quality service delivery in a dynamic and highly regulated environment.

Toegevoegd 29/05/2026

  • An international and fast-growing company active in the pharmaceutical sector
  • Challenging tasks within the Customer Service

Over onze klant

Our client is an international and fast-growing company active in the pharmaceutical sector, dedicated to improving patient outcomes through innovative healthcare solutions. Their Belgian office, located in Flemish Brabant, plays a key role in supporting operations across Europe.

Functie

We are currently looking for a Customer Service Assistant to strengthen the customer support team. In this role, you will act as a key point of contact for clients and internal stakeholders, ensuring smooth order processing and high-quality service delivery in a dynamic and highly regulated environment.Key Responsibilities

  • Act as the primary point of contact for customers via phone and email (French, Dutch, and English)
  • Manage and process customer orders from A to Z in the ERP system
  • Ensure accurate follow-up of deliveries, backorders, and stock levels
  • Coordinate with internal departments such as supply chain, logistics, and sales
  • Handle customer inquiries, complaints, and returns in a professional and solution-oriented manner
  • Maintain up-to-date customer records and documentation in line with pharmaceutical regulations
  • Support continuous improvement initiatives to enhance customer satisfaction and operational efficiency

Profiel

A successful Customer Service Assistant should have:

  • Educational background in business, administration, or a related field.
  • Strong organizational and multitasking skills.
  • Proficiency in customer relationship management tools and systems.
  • Excellent communication skills in English & French and a good level of Dutch.
  • A proactive and solution-oriented mindset.

Aanbod

Our customers offers a great workenvironment in a dynamic team and with challenging tasks within the Customer Service.

Contact
Jessica Chacana
Referentienummer
JN-052026-7028814

Vacature samenvatting

Sector
Klantendienst
Sub Sector
Medewerker inbound klantenservice
Industrie
Healthcare / Pharmaceutical
Locatie
Vlaams Brabant
Contract Type
Tijdelijk dienstverband
Consultant naam
Jessica Chacana
Vacature referentie
JN-052026-7028814

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