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FAQs

Questions regarding the contract

Where can I find my contract?

The contract can be find on my adminbox, if it was not activated by a former mission you will receive the activation mail when we create your first contract.  Every contract is sent 24hours before its start date and must be signed before the start date. 

Questions regarding meal vouchers

I’m entitled to meal vouchers but I don’t have an Edenred card yet, what should I do?

If you already have an Edenred card from a previous employer, this one stays active. If you don’t have any card, Edenred will automatically order a new card for you and send it to your home address.

When do I receive my meal vouchers? 

The meal vouchers are ordered on a weekly basis, as soon as your timesheet has been paid. 

What must I do in case my Edenred card is lost/blocked/stolen? 

In any of these situations, you have to contact Edenred immediately because your card is linked to your national social security number, we are not entitled to do it for you. 02/702.20.02 or [email protected]. Be aware that every new card will cost you the equivalent of one meal voucher.

I received an email telling me that my meal vouchers have been loaded but I still don’t see anything on my card. Is it normal? 

Yes it is normal. It always takes 4 open days minimum before it is loaded on the card or 10 open days in case it is your first Edenred card.

I have a Sodexo card. Is it also valid? 

No, we only work with Edenred.

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Questions regarding transport costs

How are the transport costs paid?

We pay on a daily basis and the amount will depend on what rule the company has decided to follow. Except if the costs are 100% reimbursed, all the workers will only be reimbursed for a one-way ticket (it also applies for the use of a car)! In case of monthly subscription it will be based on the grid used by the user’s company.

Do you need all my proofs of payment or is one proof of payment enough? 

We need all of them. A copy per email is enough. Without payment proof we are not entitled to reimburse you.

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Questions regarding holidays

I just took a full week holidays but I haven’t been paid, is it normal? 

We pay on a daily basis and the amount will depend on what rule the company has decided to follow. Except if the costs are 100% reimbursed, all the workers will only be reimbursed for a one-way ticket (it also applies for the use of a car)! In case of monthly subscription it will be based on the grid used by the user’s company.

Will I receive a holiday pay during my interim mission at Page? 

Yes. In the interim sector we pay you every week 15,34% extra of your gross salary. You must use this money to fund next year’s holidays. You can see the amount you receive on your pay slips.

How many holidays am I entitled to this year? 

In order to answer this question, we must know if you already sent us your holiday certificate(s) from your previous employer(s)? If you already did, ask the payroll department. If not, you must send us those documents as soon as possible otherwise every holiday taken will be encoded as unpaid leave.

I would like to take 3 holidays next week. Who do I need to communicate this to, is there anything specific I must do? 

It is your manager in the user company who will decide whether your holidays are approved or not. Please make sure you use the correct code when you fill in your timesheet: 

  • Vacances employé/Verlof Bediende in case of legal holidays

  • Absence motivée/Toegestaan afwezigheid in case of unpaid leave 

The Selfinterim user guide will help you fill in your timesheet properly.

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Questions regarding sickness

I am sick, what do I do? 

You will be guaranteed pay if:

  • You have accrued over one month’s service

  • You send us as copy of your certificate within 48 hours of the start of your illness 

  • You have notified your contract at Page Personnel and your manager in the user company before 9:00 am on the first day of illness and any subsequent days.

You will find more information about sickness and our conditions in the interim guide

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Questions regarding payments / pay slips

When will I receive my pay slip and my salary?

  • Pay slip: every Wednesday evening per email in PDF file if we received the timesheet on time.

  • Salary: on Friday afternoon on your account at the latest except in case of legal/bank holiday.

Why do I see my salary decreasing multiple times?

This is due to the special social security contribution that is deducted from the worker’s wage on a monthly and quarterly basis. The amount will depend on the worker’s gross salary and their family situation. You can find a table regarding this contribution in the interim guide to help you determine how much will be deducted.

This deduction can be found on your pay slip under the code “2395”.

My manager hasn’t validated my timesheet on time but I need my money. Is there any way you can pay me even if the deadline hasn’t been respected?

It is not possible to make exceptions regarding the payments. We only proceed to payments on Wednesday morning. If the timesheet hasn’t been validated and sent on time, we will proceed to the payment the week after.

I approved my timesheet on time but I didn’t get paid. Is there something I missed?

You may have approved your timesheet, but if the client hasn’t sent it to the payroll, there won’t be any payment. In the Selfinterim user guide you will see how you can check the status of your timesheet. We also suggest you, if possible, to check with your manager if they have done the necessary before Tuesday noon.

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Contact


Brussels
Bastion Tower Marsveldplein
Place du Champ de Mars, 5
1050 Brussels
Tel +32 (0)2 509 45 75

 

Antwerp
Emiel Banningstraat 47
2000 Antwerp
Tel +32 (0)3 303 28 60

 

E-mail: [email protected]