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Customer Service & Project Officer

Vilvoorde Vast dienstverband Bekijk de functieomschrijving
We are looking for a proactive and analytical Customer Support & Project Management Officer and you will combine high-quality customer service with project coordination and data-driven support. You will work closely with internal stakeholders, customers, and partners to ensure smooth project delivery and an excellent customer experience.This is an ideal opportunity for someone who enjoys variety, problem‑solving, and taking ownership of both operational and analytical tasks.

Bijgewerkt 08/05/2026

  • A varied role combining customer interaction and analytical project work
  • A dynamic, supportive team environment

Over onze klant

The company is an international manufacturer active in the coatings and materials sector. It is known for its long-standing expertise, focus on quality, and commitment to supporting customers across various industries. The work environment is dynamic and collaborative, with an emphasis on continuous improvement and reliable service.

Functie

Key ResponsibilitiesCustomer Support (50%)

  • Serve as the first point of contact for customers via phone, email, and ticketing systems.
  • Provide accurate information, troubleshoot issues, and ensure timely follow-up.
  • Manage order or service requests and ensure correct internal routing.
  • Maintain strong customer relationships by delivering clear communication and reliable support.
  • Monitor customer satisfaction and proactively identify improvement opportunities.



Project Management & Analytical Support (50%)

  • Support ongoing projects by coordinating planning, updates, and deliverables across teams.
  • Monitor project timelines, identify bottlenecks, and propose solutions.
  • Analyse customer data, service metrics, and project performance to create actionable insights.
  • Prepare dashboards, reports, and presentations for internal and external stakeholders.
  • Contribute to process optimisation and digitalisation initiatives.



Profiel

  • Bachelor's degree or equivalent experience in Customer Support, Business Administration, Project Coordination, or similar.
  • Strong analytical mindset paired with excellent organisational skills.
  • Hands-on, structured, and comfortable working in a fast‑paced environment.
  • Customer-oriented with excellent communication skills.
  • Fluency in Dutch, English & French is required.
  • Able to manage multiple priorities with a high sense of ownership.
  • Strong MS Office skills, especially Excel and PowerPoint.



Aanbod

Our client offers :

  • A varied role combining customer interaction and analytical project work.
  • A dynamic, supportive team environment.
  • Opportunities for professional development and growth within the company.
  • Attractive salary package including benefits.
Contact
Jessica Chacana
Referentienummer
JN-022026-6950951

Vacature samenvatting

Sector
Klantendienst
Sub Sector
Medewerker inbound klantenservice
Industrie
Retail
Locatie
Vilvoorde
Contract Type
Vast dienstverband
Consultant naam
Jessica Chacana
Vacature referentie
JN-022026-6950951

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