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Customer Service & Dispatcher

Zaventem Temporary View Job Description
We are looking for a Customer Service & Dispatcher to act as the key link between customers and field technicians.In this role, you will manage customer interactions, coordinate service appointments, and ensure the smooth planning of technical interventions. You will play a central role in delivering excellent customer service while maintaining an efficient and well-organized schedule for the technical team.

Added 09/07/2026

  • A varied and challenging position within a dynamic organization
  • Comprehensive onboarding and trainings

About Our Client

This opportunity is within an international company specialized in technical services and environmental technologies.

Job Description

We are looking for a Customer Service & Dispatcher to act as the key link between customers and field technicians.

In this role, you will manage customer interactions, coordinate service appointments, and ensure the smooth planning of technical interventions. You will play a central role in delivering excellent customer service while maintaining an efficient and well-organized schedule for the technical team.

Key Responsibilities

  • Answer incoming customer calls in a professional and customer-focused manner.
  • Listen carefully to customer issues, service requests, and technical concerns.
  • Provide first-level advice and guidance when appropriate.
  • Proactively contact customers to schedule maintenance visits and service appointments.
  • Coordinate and dispatch field technicians efficiently.
  • Manage and optimize technicians' schedules based on priorities and service requirements.
  • Monitor and follow up on customer requests to ensure timely resolution.
  • Maintain accurate records and update information in internal systems.
  • Act as the primary point of contact between customers, technicians, and internal teams.
  • Deliver a positive customer experience, even in urgent or high-pressure situations.



The Successful Applicant

Required Skills

  • Fluent in French and Dutch (spoken and written).
  • Excellent communication and interpersonal skills.
  • Strong customer-service mindset.
  • Comfortable spending most of the workday on the phone.
  • Excellent organizational and planning abilities.
  • Ability to manage multiple priorities simultaneously.
  • Strong stress-management skills and ability to remain calm under pressure.
  • Problem-solving attitude with a proactive approach.
  • Good knowledge of common office software and digital tools.



Personal Qualities

  • Dynamic and energetic.
  • Service-oriented and empathetic.
  • Well-organized and detail-oriented.
  • Resilient and adaptable.
  • Able to work independently while collaborating effectively with different teams.



Experience

  • Experience in customer service, dispatching, service coordination, call centers, or planning is considered a strong asset.
  • Candidates with excellent communication skills and a passion for customer interaction are encouraged to apply.



What's on Offer

  • A varied and challenging position within a dynamic organization.
  • A supportive and collaborative work environment.
  • Comprehensive onboarding and training.
  • Competitive salary and attractive benefits package.
  • Opportunities for professional growth and development.
Contact
Jessica Chacana
Quote job ref
JN-072026-7058866

Job summary

Sector
Customer Service
Sub Sector
Customer Service Officer – Inbound
Industry
Industrial / Manufacturing
Location
Zaventem
Contract Type
Temporary
Consultant name
Jessica Chacana
Job Reference
JN-072026-7058866

PageGroup is an equal opportunity employer committed to workforce diversity, both as an employer as well as a recruitment service provider. Each recruitment decision we make for people we hire and people we place into new roles is based solely on the candidates’ knowledge, experience and skills.