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CS DACH for the Medical Industry

Zaventem Permanent Work from home View Job Description
We are seeking a skilled Customer Service professional to join our team as a CS DACH for the Medical Industry. This role involves providing exceptional support and service within the life science industry to ensure customer satisfaction and operational efficiency.

Added 16/01/2026

  • International Company in the Medical Industry with strong human values
  • Great team of international colleagues

About Our Client

Our client is a well-established organization in the life science sector. This company operates on an international level and provides innovative solutions to meet the needs of its clients, ensuring high standards of service and reliability.

Job Description

As a CS DACH for the Medical Industry your responsibilities are:

  • Act as the primary point of contact for customers in the DACH region, addressing inquiries and resolving issues promptly.
  • Process and manage customer orders accurately and efficiently.
  • Handle customer inquiries, complaints, specific demands, ...
  • Handle returns
  • Coordinate with internal departments to ensure timely delivery of products and services.
  • Maintain and update customer records in the system to ensure accuracy.
  • Provide product information and guidance to customers in the life science industry.
  • Support the sales team with administrative tasks and customer follow-ups.
  • Monitor and handle customer complaints to achieve effective resolutions.
  • Contribute to process improvement initiatives within the customer service department.



The Successful Applicant

A successful CS DACH for the Medical Industry should have:

  • Strong communication skills in German and English, both written and spoken.
  • Experience in customer service (within the life science or medical industry is a plus)
  • Proficiency in using SAP
  • Problem-solving skills and a customer-focused approach.
  • Organizational skills and attention to detail.
  • Ability to work collaboratively in a team environment.

What's on Offer

Our customer offers you:

  • A competitive salary package
  • Full benefits package
  • An opportunity to work in the dynamic life science industry.
  • A permanent position with a supportive and professional work environment

If you are passionate about customer service and the medical industry, this is the perfect opportunity for you. Apply now to join a leading organization in the life science sector!

Contact
Julie Mackelbert
Quote job ref
JN-012026-6923159

Job summary

Sector
Customer Service
Sub Sector
Customer Service Officer – Inbound
Industry
Healthcare / Pharmaceutical
Location
Zaventem
Contract Type
Permanent
Consultant name
Julie Mackelbert
Job Reference
JN-012026-6923159
Remote or office
Work from home

PageGroup is an equal opportunity employer committed to workforce diversity, both as an employer as well as a recruitment service provider. Each recruitment decision we make for people we hire and people we place into new roles is based solely on the candidates’ knowledge, experience and skills.