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Customer Support & Operations Coordinator

Groot-Bijgaarden Temporary View Job Description
In this role, you will act as a key point of contact between customer service teams, operational stakeholders, and business clients, ensuring smooth daily operations and contributing to the continuous improvement of customer processes.

Added 07/07/2026

  • The opportunity to join a stable and reputable international organization
  • A varied role combining customer support and administration

About Our Client

Our client is a well-established international company operating in a customer-centric retail and services environment. To support its continued growth and commitment to service excellence, the company is looking for a Customer Support & Operations Coordinator to join its central support team.

Job Description

In this role, you will act as a key point of contact between customer service teams, operational stakeholders, and business clients, ensuring smooth daily operations and contributing to the continuous improvement of customer processes.

Key Responsibilities

  • Handle and resolve complex customer cases escalated by first-line support teams, ensuring timely and satisfactory resolutions.
  • Provide operational support to internal teams and regional business units.
  • Deliver administrative support to business customers, including managing customer communications, maintaining records, and processing account-related information.
  • Ensure accurate management of customer data and documentation within internal systems.
  • Analyze recurring incidents, identify trends, and propose improvements to enhance customer experience and operational efficiency.
  • Collaborate with multiple departments to ensure seamless communication and service delivery.
  • Contribute to ongoing process optimization initiatives and support continuous improvement projects.



The Successful Applicant

We are looking for a Customer Support & Operations Coordinator that :

  • Previous experience in a customer service, customer support, operations, or administrative coordination role.
  • Strong organizational skills with a high level of accuracy and attention to detail.
  • Solution-oriented mindset with the ability to manage complex customer situations professionally.
  • Comfortable working with different software applications and business systems.
  • Strong communication and stakeholder management skills.
  • Ability to prioritize tasks efficiently in a fast-paced environment.
  • Fluency in Dutch and French is essential; a good knowledge of English is considered an asset.



What's on Offer

Our customer offers you:

  • The opportunity to join a stable and reputable international organization.
  • A varied role combining customer support, administration, and process improvement.
  • A collaborative and positive working environment.
  • Exposure to multiple business functions and stakeholders.
  • Opportunities to contribute to operational excellence initiatives and make a tangible impact on customer satisfaction.



Contact
Jessica Chacana
Quote job ref
JN-072026-7056979

Job summary

Sector
Customer Service
Sub Sector
Customer Service Officer – Inbound
Industry
Retail
Location
Groot-Bijgaarden
Contract Type
Temporary
Consultant name
Jessica Chacana
Job Reference
JN-072026-7056979

PageGroup is an equal opportunity employer committed to workforce diversity, both as an employer as well as a recruitment service provider. Each recruitment decision we make for people we hire and people we place into new roles is based solely on the candidates’ knowledge, experience and skills.