Customer Service & Purchase Assistant

We are looking for a motivated Customer Service & Purchase Assistant to join our dynamic team. This hybrid role combines operational excellence in order-to-delivery and purchasing activities, providing hands-on support to ensure smooth procurement processes and efficient supplier coordination.

You will act as a key link between suppliers, logistics, and the purchasing department, ensuring seamless daily operations and supporting the overall efficiency of the procurement function.Key ResponsibilitiesCustomer Service & Order-to-Delivery (Inbound Flow)

• Manage incoming purchase orders and ensure accurate entry into ERP systems.
• Coordinate inbound deliveries with logistics and suppliers to ensure timely arrivals.
• Handle supplier communication (phone/email) and provide clear, professional support.
• Monitor order and delivery status; proactively follow up to avoid disruptions.
• Manage backorders, delays, and discrepancies (quantity, quality, documentation).

Purchasing Support

• Assist the purchasing team in placing orders and following up with suppliers.
• Maintain and update supplier and product information in internal systems.
• Support the monitoring of stock levels and help trigger replenishment needs.
• Ensure purchase documentation is complete and correctly processed.
• Collaborate with internal departments (logistics, finance) to ensure smooth operations.
• Follow up on pricing, confirmations, and delivery schedules with suppliers.