Save Job Back to Search Job Description Summary Similar Jobs Added 29/05/2026An international and fast-growing company active in the pharmaceutical sectorChallenging tasks within the Customer ServiceAbout Our ClientOur client is an international and fast-growing company active in the pharmaceutical sector, dedicated to improving patient outcomes through innovative healthcare solutions. Their Belgian office, located in Flemish Brabant, plays a key role in supporting operations across Europe.Job DescriptionWe are currently looking for a Customer Service Assistant to strengthen the customer support team. In this role, you will act as a key point of contact for clients and internal stakeholders, ensuring smooth order processing and high-quality service delivery in a dynamic and highly regulated environment.Key ResponsibilitiesAct as the primary point of contact for customers via phone and email (French, Dutch, and English)Manage and process customer orders from A to Z in the ERP systemEnsure accurate follow-up of deliveries, backorders, and stock levelsCoordinate with internal departments such as supply chain, logistics, and salesHandle customer inquiries, complaints, and returns in a professional and solution-oriented mannerMaintain up-to-date customer records and documentation in line with pharmaceutical regulationsSupport continuous improvement initiatives to enhance customer satisfaction and operational efficiencyThe Successful ApplicantA successful Customer Service Assistant should have:Educational background in business, administration, or a related field.Strong organizational and multitasking skills.Proficiency in customer relationship management tools and systems.Excellent communication skills in English & French and a good level of Dutch.A proactive and solution-oriented mindset.What's on OfferOur customers offers a great workenvironment in a dynamic team and with challenging tasks within the Customer Service.ContactJessica ChacanaQuote job refJN-052026-7028814Job summarySectorCustomer ServiceSub SectorCustomer Service Officer – InboundIndustryHealthcare / PharmaceuticalLocationFlemish BrabantContract TypeTemporaryConsultant nameJessica ChacanaJob ReferenceJN-052026-7028814
