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Complaint Officer - Insurance Sector

Brussels-city Permanent Work from home View Job Description
As a Complaint Officer, you handle customer complaints with empathy and precision. You ensure smooth resolution and contribute to service improvements.

added 15/06/2026

  • Make a real impact in customer experience
  • Join a stable company with a meaningful mission

About Our Client

Our client is a well-established service provider active in mobility and consumer support.

Job Description

As a Complaint Officer, your responsibilities are:

  • Assess and follow up on incoming complaints across multiple channels
  • Communicate professionally and solution-oriented with customers
  • Identify recurring issues and suggest process improvements
  • Collaborate with internal teams to resolve cases efficiently
  • Log and manage cases in the CRM system
  • Report on complaint trends and customer satisfaction

The Successful Applicant

A successful Complaint Officer should have:

  • Minimum 2 years of experience in customer service or complaint handling
  • Obtained a bachelor's degree
  • Strong communication skills in Dutch and French, with a good level of English
  • Empathetic, diplomatic, and stress-resistant
  • Detail-oriented with solid administrative skills
  • Comfortable with digital tools and CRM platforms



What's on Offer

Our customer offers you:

  • Permanent contract with competitive benefits
  • Hybrid work model with flexibility
  • Training and onboarding from day one
  • Supportive and people-focused work environment
  • Opportunity to make a difference for customers
  • Career growth within a diverse service portfolio

If you are ready to take on this exciting role in the insurance sector, we encourage you to apply today!

Contact
Jules Joukes
Quote job ref
JN-112025-6882114

Job summary

Sector
Customer Service
Sub Sector
Customer Service Officer – Inbound
Industry
Insurance
Location
Brussels-city
Contract Type
Permanent
Consultant name
Jules Joukes
Job Reference
JN-112025-6882114
Remote or office
Work from home

PageGroup is an equal opportunity employer committed to workforce diversity, both as an employer as well as a recruitment service provider. Each recruitment decision we make for people we hire and people we place into new roles is based solely on the candidates’ knowledge, experience and skills.