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Customer Service French market

Zaventem Permanent €3,150 - €3,850 par mois (€37,800 - €46,200 par an) Voir la description du poste
This role focuses on providing exceptional service while supporting key operational processes.

Ajouté 11/06/2026

  • International lifescience company in Zaventem.
  • Ensuring a smooth order-to-cash process for the French market.

À propos de notre client

Our client is an international organization operating in the life science industry. They are recognized for their specialization in innovative solutions and their commitment to delivering high-quality products and services. For the Customer Service team, we are seeking an experienced Customer Service, Order-to-Cash professional, to support the French market.

Description du poste

As a Customer Service professional, your responsibilities are:

  • Process customer purchase orders in line with customer logistics and shipping requirements.
  • Act as the first point of contact for customer inquiries and order-related issues.
  • Manage and track customer cases in Salesforce.
  • Resolve logistics and delivery issues in collaboration with logistics, warehouse, and internal teams.
  • Participate in daily team meetings and support the resolution of escalated customer concerns.
  • Ensure effective team backup coverage and knowledge sharing.
  • Complete required training and contribute to a positive, KPI-driven team environment..



Profil recherché

A successful Customer Service professional should have:

Qualifications:

  • Customer service or order management experience.
  • Fluent in French and English, additional language skills are a plus.
  • Proficient in Microsoft Office (Word, Excel, Outlook).
  • Experience with Salesforce, or similar ERP/CRM systems preferred.



Skills:

  • Customer-focused with strong problem-solving abilities.
  • Excellent communication and organizational skills.
  • Ability to manage multiple priorities and work collaboratively across teams.

Informations complémentaires

They offer:

  • A competitive monthly salary.
  • Comprehensive benefits, including meal vouchers, transport allowances, DKV health insurance, bonusses, bike leasing, 13th month.
  • 32 holidays (12 ADV days)
  • The opportunity to work in a well-established organization in the life science sector.
  • Strong onboarding program with daily follow up and one-to-one moments with your managers.



If you are passionate about customer service, and motivated to make an indirect impact in the healthcare industry, we encourage you to apply today!

Contact
Charlotte Mathieu
Indiquer la référence de l'offre
JN-062026-7036250

Résumé du poste

Secteur
Gestion de la Relation Clients
Sous-secteur
Traitement des commandes
Industrie
Healthcare / Pharmaceutical
Localisation
Zaventem
Type de contrat
Permanent
Nom du consultant
Charlotte Mathieu
Référence de l´offre
JN-062026-7036250

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