CS DACH for the Medical Industry

As a CS DACH for the Medical Industry your responsibilities are:

• Act as the primary point of contact for customers in the DACH region, addressing inquiries and resolving issues promptly.
• Process and manage customer orders accurately and efficiently.
• Handle customer inquiries, complaints, specific demands, ...
• Handle returns
• Coordinate with internal departments to ensure timely delivery of products and services.
• Maintain and update customer records in the system to ensure accuracy.
• Provide product information and guidance to customers in the life science industry.
• Support the sales team with administrative tasks and customer follow-ups.
• Monitor and handle customer complaints to achieve effective resolutions.
• Contribute to process improvement initiatives within the customer service department.