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Young Graduate Customer Success Manager - Software

Brussels-city Permanent Voir la description du poste
As a Customer Success Manager, you will manage your own portfolio of customers and act as their main point of contact. Your mission is to ensure customers successfully adopt the software, use it optimally, and achieve real value from the solution.This role is ideal for new graduates who enjoy client interaction, training, problem-solving, and want to build a long-term career in software and customer success.

Ajouté 17/04/2026

  • Kick-start your career with real impact
  • Grow in a fast-growing tech company

À propos de notre client

Our client is a fast-growing and successful software company active in the public sector. They develop powerful software solutions for public organizations and are the market leader in Belgium within their domain. In addition, they provide software solutions for facility management and operational processes.

The company is known for its excellent customer service, strong product quality, and long-term partnerships. Their clients are highly diverse and include cities, municipalities, ministries, police zones, hospitals, universities, social housing companies, and other public institutions.

Description du poste

Your Responsibilities

  • Manage and grow your own customer portfolio
  • Ensure customer satisfaction, retention, and long-term success
  • Deliver software trainings, demos, and workshops on-site and online
  • Support customers during onboarding, implementation, and go-live
  • Listen to customer needs and translate them into clear solutions
  • Act as first point of contact for questions, feedback, and change management
  • Work closely with internal teams (Product, R&D, Support)
  • Collect customer feedback and contribute to the continuous improvement of the software
  • Adapt your communication and training style to different customer environments



Profil recherché

The Ideal Candidate

  • Holds a Master's degree (e.g. Law, Criminology, Political or Social Sciences, Public Management, Business, etc.)
  • 0-7 years of experience - talent, motivation, and learning ability are more important than experience
  • Strong analytical skills and structured way of thinking
  • Enjoys presenting, training, and sharing knowledge
  • Confident, social, professional, and customer-oriented
  • Able to work autonomously and manage priorities
  • Stress-resistant and comfortable in busy periods
  • Assertive and persuasive when facing resistance to change
  • Commercial awareness and solution-oriented mindset
  • Fluent in Dutch, with good knowledge of French (English is a plus)



Informations complémentaires

  • Extensive training and onboarding program
  • A competitive salary above market level
  • Company car
  • Laptop and smartphone
  • Minimum 30 vacation days
  • Group insurance, pension plan, and hospitalisation insurance
  • Meal vouchers, eco-cheques, and cafeteria plan (e.g. bike leasing)
  • Hybrid working & home-office budget
  • A dynamic company culture with team buildings and social events
  • A meaningful role contributing to the modernization of the public sector
Contact
Louise Alberty
Indiquer la référence de l'offre
JN-042026-6998078

Résumé du poste

Secteur
Commercial
Sous-secteur
Gestionnaire de compte
Industrie
Business Services
Localisation
Brussels-city
Type de contrat
Permanent
Nom du consultant
Louise Alberty
Référence de l´offre
JN-042026-6998078

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