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Customer & Administration officer (Insurance)

Brussels-city Temporaire Voir la description du poste
You support travellers and commuters who need immediate assistance.You coordinate quick, practical solutions and keep customers informed throughout the process.

Mise à jour 23/04/2026

  • Make a real impact by helping people during urgent situations.
  • Dynamic role with variety, Combine client contact and admin accuracy.

À propos de notre client

Our client is a well-established, medium-sized enterprise in the insurance sector, known for their commitment to delivering exceptional services to their customers. They are based in Brussels and strive to maintain a high standard of professionalism in their operations.

Description du poste

As a Customer & Administration Officer your responsibilities are:

  • Handle incoming calls from customers requesting assistance
  • Open, register and follow up support cases in the internal system
  • Coordinate service partners to deliver fast, effective solutions
  • Analyse situations and decide the right next steps under time pressure
  • Guide customers clearly throughout their case with solution‑oriented communication
  • Ensure accurate administration and correct closure of all files

Profil recherché

A successful Customer & Administration Officer should have:

  • Strong communication skills and customer‑first attitude
  • Able to stay calm and think clearly in urgent or unexpected situations
  • Comfortable with high call volumes and fast decision‑making
  • Good command of Dutch and French; English is a plus
  • Computer‑savvy and quick to learn new tools and processes

Informations complémentaires

Our customer offers you:

  • Full training to become fully operational in assistance services
  • A dynamic role with meaningful customer interaction
  • Supportive, motivated team environment
  • Competitive seasonal compensation package
  • Strong learning curve in problem‑solving, communication and coordination
  • Experience in a key sector: mobility, service & customer care



If you are ready to take on this exciting opportunity as a Customer & Administration Officer in Brussels, we encourage you to apply today!

Contact
Jules Joukes
Indiquer la référence de l'offre
JN-022026-6956574

Résumé du poste

Secteur
Gestion de la Relation Clients
Sous-secteur
Agent service client - communication entrante
Industrie
Insurance
Localisation
Brussels-city
Type de contrat
Temporaire
Nom du consultant
Jules Joukes
Référence de l´offre
JN-022026-6956574

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