Technical Helpdesk collaborator

Vilvoorde Temporary

added 11/01/2023

  • Une société internationale stable avec des perspectives d'évolution
  • Développement des compétences techniques

About Our Client

A leading full-service dealer in the Belux, specializing in construction, handling and recycling machinery.

Job Description

Key Responsibilities

Support Aftersales teams:

  • Provide support facing technical issues and advise for local Techline calls.
  • Provide support for diagnostic tool maintenance. (Replace, repair, update, manage accounts…)
  • Provide support locally on site to provide quality service to key customer as senior technician.
  • Provide support to local organisation in warranty and campaign related questions

Train Aftersales teams:

  • Give input to identify needs for technical directors and technicians according to their capability and identify matching Volvo trainings.
  • Being constantly trained and updated on our dedicated product.
  • Train our team on site.

Support Parts and Sales service at the HQ:

  • Support Sales by providing any technical information. (including tooling, spare parts, services, technical issues and retrofit options)
  • Support Parts by identifying p/n when technical knowledge is requested.
  • Provide advise for critical warranty cases.

The Successful Applicant

Required experience:

  • Technical background
  • Experience in Construction Equipment and/or Truck maintenance at a major dealer

Technical know how :

  • Good knowledge of MS Office
  • Good knowledge of the Construction Equipment or Automotive sector is a must
  • Knowledge and experience of working in Africa and/or remote sites is a plus

Language knowledge :

  • French
  • English

Interpersonnel/behavioral skills

  • Pragmatic and organized person
  • Able to take initiatives
  • Professional in relations
  • Autonomous
  • Customer oriented
  • Willing to travel to Africa on a regular basis

What's on Offer

Un packages salariale intéressant.

Natacha Meyvaert
Quote job ref

Job summary

Engineering & Manufacturing
Sub Sector
Maintenance & Reliability
Industrial / Manufacturing
Contract Type
Consultant name
Natacha Meyvaert
Job Reference

PageGroup is an equal opportunity employer committed to workforce diversity, both as an employer as well as a recruitment service provider. Each recruitment decision we make for people we hire and people we place into new roles is based solely on the candidates’ knowledge, experience and skills.