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Teamlead Customer Care

Overijse Temporary View Job Description
As a Teamlead Customer Care you will play a key role in ensuring excellent customer experiences, guiding a small team, and acting as the bridge between customers and internal departments.

Added 01/10/2025

  • A fast-growing company in the consumer goods sector
  • A unique opportunity to take on leadership responsibilities early in your career

About Our Client

Our client, a fast-growing company in the consumer goods sector.

Job Description

As a Teamlead Customer Care you will play a key role in ensuring excellent customer experiences, guiding a small team, and acting as the bridge between customers and internal departments.

Tasks:



  • Support, coach, and motivate a multilingual Customer Care team.


  • Organize daily tasks and ensure smooth operations within the team.


  • Handle escalations and provide solutions for more complex customer questions.


  • Ensure excellent customer satisfaction across Dutch, French, and English interactions.


  • Collaborate with internal teams (Sales, Marketing, Operations, Product) to improve processes and customer journey.


  • Contribute to the development of best practices, tools, and workflows.


  • Share customer feedback internally to help shape improvements.

The Successful Applicant

We are looking for a Teamlead Customer Care that



  • Up to 2 years of experience in Customer Care, Customer Success, or a related role.


  • Strong communication skills in Dutch, French, and English (spoken and written).


  • First experience in coaching or supporting colleagues is a plus.


  • Hands-on, solution-driven mindset with strong organizational skills.


  • Ability to thrive in a fast-paced and growing environment.


  • Experience with CRM or customer support tools (e.g., Zendesk, Salesforce, HubSpot) is an advantage.



What's on Offer

Our client offers :



  • A unique opportunity to take on leadership responsibilities early in your career.


  • A dynamic, international, and collaborative work culture.


  • Room to grow and develop your skills in a fast-scaling company.


  • Competitive salary package with benefits (company car).
Contact
Jessica Chacana
Quote job ref
JN-102025-6848779

Job summary

Sector
Customer Service
Sub Sector
Customer Service Officer – Inbound
Industry
Retail
Location
Overijse
Contract Type
Temporary
Consultant name
Jessica Chacana
Job Reference
JN-102025-6848779

PageGroup is an equal opportunity employer committed to workforce diversity, both as an employer as well as a recruitment service provider. Each recruitment decision we make for people we hire and people we place into new roles is based solely on the candidates’ knowledge, experience and skills.