Save Job Back to Search Job Description Summary Similar Jobs added 03/03/2025 Highlight an inclusive work environment that values employees. Discuss flexible work arrangements that promote a healthy work-life balanceAbout Our ClientThis organisation is a leading player in the FMCG sector, employing over 5000 people globally. They are well-established, operating in over 50 countries, and have a significant presence in Brussels where this role is based. They are renowned for their commitment to quality and excellence in customer service.Job DescriptionProvide top-notch customer service by effectively managing customer inquiries and complaints.Coordinate with team members to ensure smooth operations and optimal performance.Track and report on customer interactions to identify areas for improvement.Maintain a high level of product knowledge to provide accurate information to customers.Manage customer accounts efficiently, ensuring that all information is accurate and up to date.Work closely with other departments to resolve customer issues promptly.Participate in team meetings to discuss strategies for enhancing customer satisfaction.Adhere to company policies and procedures while performing daily tasks.The Successful ApplicantA successful Support Coordinator should have:A strong educational background, or 3 years of relevant experience within Customer Service functions.Excellent communication skills in English and French, both written and verbal. Dutch is a plus.The ability to work effectively in a team and contribute to its success.A customer-focused mindset with the ability to resolve complaints efficiently and effectively.The ability to manage multiple tasks and work well under pressure.What's on OfferA competitive monthly salary.A supportive and collaborative work environment in the heart of Brussels.Opportunity to work in a globally recognised company in the FMCG.Temporary role with a conversion to permanent after 6 months.ContactEleonore BassineQuote job refJN-092024-6544126Job summarySectorCustomer ServiceSub SectorCustomer Service Officer – OutboundIndustryFMCG (Fast Moving Consumer Goods)LocationBrussels-cityContract TypePermanentConsultant nameEleonore BassineJob ReferenceJN-092024-6544126
