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(Junior) Customer Service Manager

Diegem Temporary View Job Description
As (Junior) Customer Service Manager, you will be responsible for supervising a small team of customer service representatives. You will ensure that daily operations run smoothly, and you will act as a key link between customers, internal departments, and logistics.

Added 25/04/2025

  • International chemical company
  • Challengin & polyvalent Customer Service position

About Our Client

Our client is an international player in the chemical industry, known for innovation, quality, and sustainability. With their Belgian office located in the Diegem area, they are looking for a hands-on and people-driven (Junior) Customer Service Manager to strengthen their operations and lead the customer service team.

Job Description

As (Junior) Customer Service Manager, you will be responsible for supervising a small team of customer service representatives. You will ensure that daily operations run smoothly, and you will act as a key link between customers, internal departments, and logistics.

Key Responsibilities



  • Lead, coach, and support a team of customer service representatives.


  • Ensure excellent order-to-cash processing and high service levels.


  • Handle escalations and ensure smooth communication with key clients.


  • Collaborate with internal departments: sales, planning, supply chain, finance, and logistics.


  • Identify opportunities to optimize customer processes and implement best practices.


  • Monitor KPIs and reporting to ensure continuous improvement.


  • Ensure compliance with internal policies and sector regulations.



The Successful Applicant

We are looking for a (Junior) Customer Service Manager that :



  • Bachelor's degree or equivalent through experience.


  • Proven experience in customer service, ideally in the chemical or industrial sector.


  • First experience in people management or team coordination.


  • Strong communication skills in Dutch and English (French is a plus).


  • Hands-on, proactive, and solution-oriented mindset.


  • Experience with SAP or similar ERP systems is an asset.

What's on Offer

Our client offers :



  • A challenging and diverse role in a stable and international company.


  • A collaborative and human-centric work environment.


  • Competitive salary package with fringe benefits.


  • Opportunities to grow and make an impact in the team.



Contact
Jessica Chacana
Quote job ref
JN-042025-6727544

Job summary

Sector
Customer Service
Sub Sector
Management & support
Industry
Industrial / Manufacturing
Location
Diegem
Contract Type
Temporary
Consultant name
Jessica Chacana
Job Reference
JN-042025-6727544

PageGroup is an equal opportunity employer committed to workforce diversity, both as an employer as well as a recruitment service provider. Each recruitment decision we make for people we hire and people we place into new roles is based solely on the candidates’ knowledge, experience and skills.