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German Customer Service - Ghent - Recycling - M/V/X

Ghent Permanent View Job Description
As a Customer Service you provide exceptional support and assistance to customers, addressing their inquiries, resolving issues, and ensuring a positive customer experience. You are responsible for effectively communicating with customers, maintaining product knowledge, and delivering timely and accurate information or solutions to meet customer needs.

Added 23/03/2025

  • Are you fleunt in German and English?
  • Are you customer-oriented?

About Our Client

The company is a global leader in renewable solutions, specializing in the production of sustainable products made from fiber, and other renewable materials. They focus on innovative and eco-friendly solutions that cater to industries like packaging, biomaterials, and paper. With a strong commitment to environmental responsibility, the company strives to create sustainable value for society and its stakeholders.

Job Description



  • Daily communication with customers, sales managers, logistics, mill production planning and supply chain coordination teams about order related matters.


  • Receiving, processing and confirming orders.


  • Planning customer deliveries and follow-up of stocks, proactive offering of available stock materials to customers


  • Monitoring customer sales plan, quota, orderbook and acting when needed.


  • Pipeline order management.


  • Reporting on demand for customer related information.


  • Being first-line support for sustainability related topics.


  • Participating in the development work related to own responsibility area.


  • Support in knowledge sharing among the different customer service teams.



The Successful Applicant



  • You have a Bachelor's degree in a relevant area an experience in a sales and/or customer service environment.


  • You are fluent in English and German, other languages like Spanish, Italian, French are a big advantage.


  • You have a pro-active and commercial attitude, and the ability to solve problems and propose alternative solutions.


  • Excellent communication and interpersonal skills characterize you. You are an enthusiastic team player.


  • You have the ability to perform multiple tasks under time pressure.


  • Working with different ERP-systems and MS Office is no problem.



What's on Offer

We offer an interesting job in an exciting, international organization.
You can expect an intensive training that will allow you to quickly become familiar with the job.
Our remuneration is competitive and supplemented with interesting benefits.

Contact
Mathieu Bouckaert
Quote job ref
JN-032025-6700418

Job summary

Sector
Customer Service
Sub Sector
Sales Administration
Industry
Industrial / Manufacturing
Location
Ghent
Contract Type
Permanent
Consultant name
Mathieu Bouckaert
Job Reference
JN-032025-6700418

PageGroup is an equal opportunity employer committed to workforce diversity, both as an employer as well as a recruitment service provider. Each recruitment decision we make for people we hire and people we place into new roles is based solely on the candidates’ knowledge, experience and skills.