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Experienced Customer Advisor (M/F/X) - B2B - Brussels

Brussels-city Permanent View Job Description
As an Experienced Customer Advisor, you contribute to the success of our customers by making their interactions as easy, fluid, fast and efficient as possible.

added 03/03/2025

  • Work-life balance
  • 3 days of home office

About Our Client

My client is a leading B2B services provider in Brussels.

Job Description

  • You are responsible for a portfolio of clients and handle their requests via email and phone.
  • You resolve complex cases (client incidents, complex requests, complaints, closure of loops) by addressing their issues quickly and efficiently.
  • You collaborate with account managers to manage your portfolio of key accounts (client meetings, onboarding, incident management, client requests).
  • You share client feedback internally to improve the way of working and identify possible improvements.
  • You share client feedback with the training and quality department to enhance the first-call resolution and client satisfaction.
  • You escalate to your supervisor and the customer service manager when incidents impact your account portfolio.
  • You manage the onboarding process of new key clients and new products in collaboration with the sales, CX, and operations departments.

The Successful Applicant

  • You speak and write perfectly in both Dutch and French.
  • You have a minimum of 3 years of experience in customer service.
  • You have experience with larger accounts.
  • You are customer-oriented and handle all requests with integrity.
  • You possess strong communication and collaboration skills.
  • You are motivated and results oriented.

What's on Offer

  • A competitive salary with a range of additional benefits.
  • You will join a pleasant working environment within a dynamic team.
  • A workplace located near Brussels Central Station.
  • Quality of work life: hybrid working, a balance between professional and personal life and a dynamic work-space (brand-new office)
Contact
Eleonore Bassine
Quote job ref
JN-092024-6533528

Job summary

Sector
Customer Service
Sub Sector
Customer Service Officer – Outbound
Industry
Industrial / Manufacturing
Location
Brussels-city
Contract Type
Permanent
Consultant name
Eleonore Bassine
Job Reference
JN-092024-6533528

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