EMEA Customer Service Representative
High level international customer service position
Global company in Healthcare
About Our Client
Our client is an international company active in the medical sector, and with EMEA offices in Zaventem.
The main responsibilities of the EMEA Customer Service Representative:
- ownership of the full order-to-delivery process.
- development of excellent relationships with customers and distributors as a key point of contact.
- handle documents such as export documentation, packing lists and other specific documents.
- Deliver pro-active customer care to your portfolio of clients through pro-active communication.
- Act as Single Point of Contact (SPOC) offering holistic customer service (price inquiries, return & substitute inquiries etc.)
- You support your team members and strive to achieve business KPI's.
- your main interactions internally are with Supply Chain, Pricing & Tender, credit control and different country commercial organisations.
- your main external interactions are with hospitals, distributors and 3rd party logistic suppliers.
The Successful Applicant
The ideal EMEA Customer Service Representative candidate:
- Very good level of Dutch and English is a must. Additional language knowledge of German and/or French is a big plus.
- Good knowledge of SAP is required
- minimum 3 years of relevant experience as an International Customer Service representative (no call center or retail experience!)
- excellent communication and interpersonal skills
- good knowledge of Ms Office (Excel, Word and Outlook) required
- positive attitude and entrepreneurial spirit. you have a 'what else can I do' mentality
- you are stressresistant and can work in an environment that requires flexibility
- you are a teamplayer and are eager to learn
- you are self-motivated, accountable and proactive
What's on Offer
As an EMEA Customer Service Representative you will receive a nice salary package with fringe benefits.
You will start for a period of 6 months with possibility to stay on the longer term if positive.