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Customer Success (M/F/X) - Pharmaceutical - Brussels

Brussels-city Permanent View Job Description
As a Customer Success, the focus is on promptly addressing customer inquiries to ensure a positive and satisfying experience. Effective communication and problem-solving skills are key for success.

added 28/10/2024

  • Long-term career objectives : professional growth and development
  • Stimulating environment with opportunities for continuous learning

About Our Client

Our client is one of the world's largest companies specialising in the manufacture and distribution of medical devices.

Job Description

  • Addressing Customer Inquiries: Responding to customer queries, concerns, and requests through various communication channels, such as phone, email, or chat.
  • Problem Resolution: Effectively resolving customer issues by providing solutions, troubleshooting problems, and ensuring a positive resolution.
  • Customer Assistance: Offering guidance, product knowledge, and assistance to customers to enhance their understanding and use of the company's products or services.
  • Maintaining Customer Records: Recording and maintaining accurate customer information, interactions, and transactions in the company's database or customer relationship management (CRM) system.
  • Communication Skills: Demonstrating strong communication skills to convey information clearly, empathise with customer concerns, and ensure a positive customer experience.
  • Team Collaboration: Collaborating with other team members and departments to address complex customer issues and improve overall customer satisfaction.
  • Continuous Improvement: Providing feedback on customer trends and issues to contribute to the continuous improvement of products, services, and customer service processes.

The Successful Applicant

The ideal candidate should have:

  • Detail-oriented, friendly, and helpful
  • Strong communication skills in Dutch and French (both written and spoken)
  • Effective multitasking and problem-solving
  • Proactive issue resolution and problem-solving
  • Prioritises accuracy over speed

Beneficial advantages:

  • Proficiency in Microsoft Office, SAP is a plus
  • Experience in the medical industry or strong interest in the sector
  • Experience in an international company



What's on Offer

  • An attractive salary
  • Access to ongoing training programs, workshops, and opportunities for skill development to foster career growth within the organisation
  • Flexible work arrangements
  • Company perks and incentives (employee discounts, wellness programs,...)



Contact
Eleonore Bassine
Quote job ref
JN-022024-6332760

Job summary

Sector
Customer Service
Sub Sector
Customer Service Officer – Inbound
Industry
Healthcare / Pharmaceutical
Location
Brussels-city
Contract Type
Permanent
Consultant name
Eleonore Bassine
Job Reference
JN-022024-6332760

PageGroup is an equal opportunity employer committed to workforce diversity, both as an employer as well as a recruitment service provider. Each recruitment decision we make for people we hire and people we place into new roles is based solely on the candidates’ knowledge, experience and skills.