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Customer Success (M/F/X) - Brussels - Cosmetic

Brussels-city Permanent View Job Description
As a Customer Success, you will play a crucial role in maintaining long-term relationships with our customers. You will work closely together in a small team and have your own responsibilities.

added 17/12/2024

  • Polyvalent tasks & responsibilities
  • Familial & dynamic working environment

About Our Client

Our partner is a progressive and leading player in the health & beauty sector, where technological innovations and customer satisfaction go hand in hand. With an international character, they continuously invest in improving their products and services.

Job Description

You will be responsible for:

  • Order Processing: Managing the entire order process, from order to cash. You ensure smooth processing of orders, keep customers informed of order status and coordinate closely with logistics partners to ensure timely deliveries.
  • Customer Service: Provide excellent customer service to our B2B customers.
  • Technical Support: Collaborate with the technical team to resolve customer queries related to our technological medical products. You have a good understanding of the products and can clearly communicate technical information to customers.
  • Documentation and Registration: Accurately record customer requests, order information and other relevant documentation. You will contribute to improving internal processes for an efficient workflow.
  • Internal coordination: You collaborate with other departments such as Sales and Logistics to ensure customer satisfaction.

The Successful Applicant

  • Minimum 5 years' experience in a customer service role, preferably in the health sector.
  • Excellent communication skills in Dutch, French and English.
  • Knowledge of health terminology and technological developments within the sector is a plus.
  • Proactive attitude, able to work independently and a strong team player.

What's on Offer

A career in the health and beauty sector is not only meaningful work, you get the opportunity to work with innovative technologies, you work in a fast-paced and critical environment and have the opportunity to have a direct impact on society.

In addition, our partner offers the following:

  • A dynamic working environment
  • An attractive salary package with fringe benefits.
  • Flexibility in working hours to ensure a good work-life balance.
  • A positive and supportive team atmosphere.
Contact
Eleonore Bassine
Quote job ref
JN-052024-6424606

Job summary

Sector
Customer Service
Sub Sector
Customer Service Officer – Outbound
Industry
Healthcare / Pharmaceutical
Location
Brussels-city
Contract Type
Permanent
Consultant name
Eleonore Bassine
Job Reference
JN-052024-6424606

PageGroup is an equal opportunity employer committed to workforce diversity, both as an employer as well as a recruitment service provider. Each recruitment decision we make for people we hire and people we place into new roles is based solely on the candidates’ knowledge, experience and skills.