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Customer Success Manager

Diegem Temporary View Job Description
As a Customer Success Manager, you play a key role in ensuring our clients receive the best possible support and service. You will be the bridge between customers and internal teams, making sure every request is handled efficiently while building long-term relationships.

Added 05/03/2025

  • Dynamic workenvironment
  • Challenging position in the pharmaceutical sector

About Our Client

Our client is an international company active in the pharmaceutical sector.

Job Description

As a Customer Success Manager, you play a key role in ensuring our clients receive the best possible support and service. You will be the bridge between customers and internal teams, making sure every request is handled efficiently while building long-term relationships.

Tasks:

  • Act as the main point of contact for customers, ensuring top-notch service and quick issue resolution
  • Guide clients through the onboarding process and ensure they maximize the value of our products/services
  • Work closely with internal teams (sales, logistics, and technical support) to streamline customer requests
  • Analyze customer needs and proactively suggest solutions to improve their experience
  • Use SAP to track orders, manage customer data, and optimize processes
  • Handle unexpected challenges with a hands-on and flexible approach

The Successful Applicant

We are looking for a Customer Success Manager that:

  • Fluent in Dutch & English (French is a plus)
  • Experience in customer success, account management, or customer service
  • Knowledge of SAP (or a willingness to learn) is a big plus
  • A problem-solver with a hands-on mentality
  • Flexible and able to adapt to a fast-paced environment
  • Passionate about delivering outstanding customer experiences

What's on Offer

Our client offers :

  • A dynamic role with a direct impact on customer satisfaction
  • A growing company in the pharmaceutical sector, making a real difference
  • Competitive salary with benefits package
  • Growth opportunities within an international environment
Contact
Jessica Chacana
Quote job ref
JN-032025-6685060

Job summary

Sector
Customer Service
Sub Sector
Customer Service Officer – Inbound
Industry
Healthcare / Pharmaceutical
Location
Diegem
Contract Type
Temporary
Consultant name
Jessica Chacana
Job Reference
JN-032025-6685060

PageGroup is an equal opportunity employer committed to workforce diversity, both as an employer as well as a recruitment service provider. Each recruitment decision we make for people we hire and people we place into new roles is based solely on the candidates’ knowledge, experience and skills.