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Customer Service Specialist

Diegem Tijdelijk dienstverband View Job Description
Are you a customer-oriented professional with a passion for delivering top-notch service? Do you speak fluent Dutch and have a knack for problem-solving? We are looking for a Customer Service Specialist to join a dynamic team and provide exceptional support to their customers.

Bijgewerkt 01/04/2025

  • Challenging position in the FMCG sector
  • Dynamic & international workenvironment with polyvalent tasks

Over onze klant

Our client is an international company in the FMCG sector.

Functie

Are you a customer-oriented professional with a passion for delivering top-notch service? Do you speak fluent Dutch and have a knack for problem-solving? We are looking for a Customer Service Specialist to join a dynamic team and provide exceptional support to their customers.

Tasks:



  • Act as the primary point of contact for Dutch-speaking customers via phone, email, and chat.


  • Respond to customer inquiries, resolve issues, and provide accurate information about products/services.


  • Maintain strong relationships with customers by delivering a personalized and efficient service experience.


  • Collaborate with internal teams to ensure customer satisfaction and process improvements.


  • Keep records of customer interactions and follow up on open cases.


  • Identify opportunities to improve the customer experience and suggest solutions.

Profiel

We are looking for a Customer Service Specialist that:

  • Fluency in Dutch (spoken and written) is mandatory; English proficiency is a plus.
  • Bachelor's degree in Business, Communications, or a related field.
  • Previous experience in customer service or a client-facing role is an advantage.
  • Strong problem-solving skills and the ability to think on your feet.
  • Excellent communication skills with a customer-first attitude.
  • Ability to multitask and work efficiently in a fast-paced environment.

Aanbod

Our client offers :



  • A competitive salary with benefits.


  • A collaborative and supportive work environment.


  • Career development opportunities and training.


  • The chance to be part of a growing, international company.
Contact
Jessica Chacana
Referentienummer
JN-032025-6688354

Vacature samenvatting

Sector
Klantendienst
Sub Sector
Medewerker inbound klantenservice
Industrie
FMCG (Fast Moving Consumer Goods)
Locatie
Diegem
Contract Type
Tijdelijk dienstverband
Consultant naam
Jessica Chacana
Vacature referentie
JN-032025-6688354

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