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added 18/06/2024
- Customer Service Specialist for DACH market
- International company & dynamic team atmosphere
About Our Client
A prominent medical company located in Leuven is actively searching for an energetic and proficient Customer Service Specialist to become a valuable part of their team. Their dedication to delivering top-notch health care solutions has established them as a reliable partner in the industry. Join them in their mission to improve patient care and contribute to the success of a growing organization.
Job Description
The main tasks and responsibilities for a Customer Service Specialist focusing on the DACH market:
- Manage and process customer orders for medical products with a focus on the DACH market (Germany, Austria, Switzerland).
- Provide exceptional customer service to clients, ensuring their inquiries and concerns are addressed promptly and accurately.
- Collaborate with cross-functional teams, including Sales, Logistics, and Quality Assurance, to ensure seamless order fulfilment.
- Resolve order-related issues and discrepancies, maintaining a proactive approach to customer satisfaction.
- Maintain accurate and up-to-date records of customer interactions and transactions.
- Communicate proactively with customers to provide order status updates and address any potential delays.
- Assist in developing and implementing process improvements to enhance overall efficiency in order management.
The Successful Applicant
Qualifications of a successfully Customer Service Specialist:
- Previous experience in customer service, order management, or a related field.
- Fluency in German is essential: additional proficiency in English & Dutch or French is a strong asset.
- Strong communication and interpersonal skills.
- Detail-oriented with excellent organizational abilities.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Familiarity with medical products and regulatory requirements is a plus.
What's on Offer
The following is provided by our partner:
- Competitive base salary reflecting experience and skills.
- Performance-based yearly bonuses.
- Comprehensive health insurance coverage.
- Employer-contributed retirement savings plan.
- 32 vacation days.
- Ongoing professional development opportunities.
- Employee assistance programs for health and well-being.
- Opportunities for career advancement and growth.
- Flexible work arrangements, including remote work options.
- Company-sponsored social events and team-building activities.
Join our dedicated team and contribute to improving health care services. We look forward to welcoming a new member to our growing family in Leuven.
Job summary
- Sector
- Customer Service
- Sub Sector
- Sales Order Processing
- Industry
- Healthcare / Pharmaceutical
- Location
- Leuven
- Contract Type
- Permanent
- Consultant name
- Charlotte Mathieu
- Job Reference
- JN-022024-6332678
- Remote or office
- Work from home
