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Customer Service & Sales Analyst

Steenokkerzeel Temporary View Job Description
We are looking for a versatile and driven Customer Service, Sales Support & Sales Analyst Specialist, you will act as a central point of contact for customers and internal teams, while also providing valuable insights through reporting and sales analysis. Your work will directly support commercial decision‑making and contribute to a smoother, more efficient customer journey.

added 09/02/2026

  • Hybrid role within Customer Service & Sales Analyst
  • International workenvironment in dynamic team

About Our Client

Our client is a medium-sized company operating in the industrial/manufacturing sector. They are committed to delivering high-quality products and excellent service to their customers.

Job Description

Your ResponsibilitiesCustomer Service & Relationship Management

  • Serve as a trusted contact for customers in Dutch, English, and French.
  • Handle inquiries related to products, orders, pricing, availability, and delivery.
  • Ensure a smooth customer experience by proactively communicating updates and resolving issues.



Sales Support & Operational Coordination

  • Prepare and process quotations, orders, and customer documentation.
  • Support the sales team with administrative tasks and commercial follow‑up.
  • Coordinate with logistics, planning, and technical teams to ensure timely execution.
  • Monitor open orders, delays, and customer requests, taking initiative to solve bottlenecks.



Sales Analysis & Reporting

  • Prepare sales reports, dashboards, and performance analyses to support strategic decisions.
  • Track KPIs such as order volumes, customer trends, delivery performance, and margin evolution.
  • Identify patterns, risks, and opportunities and present insights to management.
  • Support forecasting, budgeting, and pipeline analysis.
  • Contribute to process improvements based on data‑driven insights.



The Successful Applicant

  • You speak Dutch, English, and French fluently.
  • You have several years of experience in customer service, sales support, or order management, ideally in an international or technical environment.
  • You have strong analytical skills and enjoy working with data, reports, and KPIs.
  • You're comfortable with Excel and digital tools; experience with ERP/CRM systems (SAP, Dynamics, Navision…) is a plus.
  • You're organized, detail‑oriented, and able to manage multiple priorities.
  • You communicate clearly and professionally with customers and colleagues.
  • You're proactive, solution‑oriented, and ready to take ownership in a mid‑management role.
  • You enjoy working in a collaborative environment and supporting continuous improvement.



What's on Offer

Our client offers :

  • A strategic, visible role with real impact on customer satisfaction and commercial performance.
  • A dynamic, international environment where your ideas are valued.
  • Opportunities for professional development and internal growth.
  • A competitive salary package with attractive benefits.
Contact
Jessica Chacana
Quote job ref
JN-112025-6883366

Job summary

Sector
Customer Service
Sub Sector
Sales Forecast
Industry
Industrial / Manufacturing
Location
Steenokkerzeel
Contract Type
Temporary
Consultant name
Jessica Chacana
Job Reference
JN-112025-6883366

PageGroup is an equal opportunity employer committed to workforce diversity, both as an employer as well as a recruitment service provider. Each recruitment decision we make for people we hire and people we place into new roles is based solely on the candidates’ knowledge, experience and skills.