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Customer Service Representative

Zaventem Tijdelijk dienstverband Bekijk de functieomschrijving
As a Customer Service Representative, you will be an active member of the operations team and the direct point of contact for a variety of clients. Working closely with the transport planners, you will be fully dedicated to ensuring customer satisfaction.

Toegevoegd 22/08/2025

  • Challenging Customer Service position in the freight sector
  • Stable company with a long term vision

Over onze klant

Our client is a leading international logistics service provider with operations across Europe. With decades of experience in the industry, the company specializes in transportation, warehousing, and supply chain solutions for a wide range of sectors, including automotive, aerospace, healthcare, and high-tech.

They combine a strong fleet network with innovative technologies to deliver efficient, reliable, and customer-focused logistics services. Known for their flexibility and commitment to quality, they support both multinational corporations and local businesses in optimizing their supply chains.

Functie

As a Customer Service Representative, you will be an active member of the operations team and the direct point of contact for a variety of clients. Working closely with the transport planners, you will be fully dedicated to ensuring customer satisfaction.

1. Customer Service & Client Support



  • Act as the first point of contact for clients regarding orders and operational inquiries.


  • Support the order entry process by providing accurate information to ensure complete bookings.


  • Prepare client reports, performance analyses, and gather information for review meetings.


  • Communicate proactively with clients about specific shipment details.


  • Analyze and resolve issues related to orders, delivery deadlines, conditions, and rates.



2. Customer Service & Account Development



  • Proactively contact clients to identify additional load opportunities or new business.


  • Take responsibility for customer satisfaction and actively improve it where necessary.


  • Develop, strengthen, and maintain long-term relationships with clients.


  • Keep transport records up to date to ensure timely invoicing.

Profiel

We are looking for a Customer Service Representative that :



  • Minimum 2 years of professional experience in the logistics sector, ideally in customer service or transport planning.


  • Excellent communication skills in both English and French; knowledge of Dutch is a strong asset.


  • Willing to work full-time with flexibility (shift rotation: mornings/evenings and occasional weekends).


  • Strong knowledge and interest in automated planning systems and TMS (Transport Management Systems).


  • A real team player, but also able to work independently when needed.

Aanbod

Our client offers :



  • A full-time position.


  • The prospect of a permanent contract.


  • Opportunities to prove yourself and develop professionally.


  • A dynamic working environment with enthusiastic colleagues.


  • Attractive working conditions (to be discussed).



Contact
Jessica Chacana
Referentienummer
JN-082025-6818034

Vacature samenvatting

Sector
Klantendienst
Sub Sector
Medewerker inbound klantenservice
Industrie
Transport & Distribution
Locatie
Zaventem
Contract Type
Tijdelijk dienstverband
Consultant naam
Jessica Chacana
Vacature referentie
JN-082025-6818034

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