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Customer Service Representative OTC - Wavre

Wavre Permanent View Job Description
As a Customer Service Representative, your goal is to ensure customer satisfaction by ensuring smooth communication and interaction between internal departments and external stakeholders.

added 20/11/2024

  • Join a Belgian company that has retained its family spirit over the years
  • The opportunity to train in new technical aspects and evolve within the company

About Our Client

My client designs and produces a wide range of access control systems for pedestrians, vehicles and passengers.

Job Description

  • Management of a customer portfolio
  • Prepare quotes and send them to the customer or sales manager
  • Provide support to the sales department for all information concerning the monitoring and management of files
  • Control, process and launch orders for spare parts and complete equipment after collecting all the technical and commercial documents and data necessary for the proper execution of the order
  • Assist the sales director in the preparation of commercial offers and the reading of sales contracts
  • Keep files up to date in the ERP system
  • Manage the invoicing of customer files and ensure compliance with the conditions set by finance.
  • Point of contact: you are the client's main contact for questions related to the follow-up of a file (production deadlines, transport, etc.)
  • Monitoring the progress of files until delivery of materials (coordinate shipments of orders)

The Successful Applicant

  • Bachelor's or master's degree with commercial or technical direction.
  • First experience in a similar position (customer contact & order processing).
  • Excellent knowledge of Dutch and French (min. B2). Knowledge of other languages ​​is a valuable asset.
  • Good knowledge of the industry and technical products
  • Mastery of MS Office and knowledge of an ERP system

But above all you are:

  • Good communicator who communicates easily with different members of the company
  • Dynamic and proactive: you are not afraid to take initiatives and develop your knowledge.
  • Customer-focused and solution-oriented.

What's on Offer

  • Attractive salary and package with extra-legal advantages
  • Additional days of leave (seniority, career)
  • Join a Belgian company that has managed to maintain its family spirit over the years
  • The opportunity to train in new technical aspects and evolve within the company
  • Work in a supportive environment where everyone is encouraged to share their ideas
  • The opportunity to work for an innovative company that actively contributes to sustainable development goals.
Contact
Eleonore Bassine
Quote job ref
JN-052024-6438246

Job summary

Sector
Customer Service
Sub Sector
Customer Service Officer – Outbound
Industry
Retail
Location
Wavre
Contract Type
Permanent
Consultant name
Eleonore Bassine
Job Reference
JN-052024-6438246

PageGroup is an equal opportunity employer committed to workforce diversity, both as an employer as well as a recruitment service provider. Each recruitment decision we make for people we hire and people we place into new roles is based solely on the candidates’ knowledge, experience and skills.