Save Job Back to Search Job Description Summary Similar Jobs Added 03/04/2025Possibility to growDevelop your skillsAbout Our Client About the Company We are a leading global company in the fashion sector, known for our innovation and high-quality products. As we continue to expand and provide exceptional service to our clients, we are seeking a dedicated Customer Service Representative to join our dynamic team in Leuven.Position Overview As a Customer Service Representative, you will be the first point of contact for our valued clients. You will assist them with their inquiries, manage orders, and ensure an excellent customer experience. You will play a vital role in resolving customer issues, from order discrepancies to delivery challenges. This role requires strong organizational skills, excellent communication abilities, and a passion for providing top-tier customer support.Job DescriptionKey ResponsibilitiesHandle client inquiries via phone and e-mail in a professional and friendly manner.Manage customer orders from start to finish, ensuring accuracy and timeliness.Resolve customer complaints and issues, including delivery problems, product inquiries, and returns.Maintain detailed records of customer interactions and order updates.Collaborate with internal teams to resolve issues and ensure a seamless customer experience.The Successful ApplicantSkills & QualificationsBilingual in Dutch and French (written and spoken) - English is a plus.Minimum of 3 years of experience in customer service.Strong organizational and multitasking skills to manage a high volume of inquiries efficiently.Excellent communication skills, with the ability to manage customer expectations and offer clear solutions.Proficient in using customer service platforms and Microsoft Office tools.What's on OfferWhat Our Client OffersA chance to work with a leading global brand in the fashion industry.Competitive salary and benefits package.Opportunities for professional growth and development.A vibrant, diverse, and collaborative team.ContactNoa BrunelloQuote job refJN-042025-6710413Job summarySectorCustomer ServiceSub SectorCustomer Service Officer – InboundIndustryRetailLocationLeuvenContract TypePermanentConsultant nameNoa BrunelloJob ReferenceJN-042025-6710413
