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Customer Service OTC (EMEA) - HVAC - Zaventem

Zaventem Temporary €2,800 - €3,500 per year Work from home View Job Description
Join a leading international player in the HVAC industry and take on a varied, hands-on Customer Service role within the Technical Service & Spare Parts team. You'll manage the full after-sales process, ensuring customers receive efficient, high-quality service while collaborating closely across departments.

added 07/10/2025

  • End-to-end after-sales involvement from customer request to invoicing.
  • Stable international company combining innovation, teamwork and sustainability.

About Our Client

Make an impact in a fast-moving industry!
Join an innovative and globally active company specializing in industrial compressors, heat pumps, and cooling systems. At the European headquarters in Nossegem, you'll be part of a collaborative team where accuracy, service, and teamwork come first.

About the company

  • Established expertise: Nearly a century of excellence and innovation.
  • Global presence: Active in more than a dozen countries, with a strong local team of around 100 employees in Belgium.
  • Sustainability focus: Providing energy-efficient, circular solutions for industrial and HVAC applications.
  • Collaborative culture: A supportive and dynamic workplace where development and teamwork are central.

Job Description

As an Administrative Support professional for the Technical Service & Spare Parts team, you will ensure smooth coordination across the full Order-to-Cash process from quotation to invoicing.

Main responsibilities

  • Prepare and follow up on price offers for spare parts and service interventions.
  • Handle customer service requests via email and phone, and ensure accurate order processing in the ERP system.
  • Coordinate order management, delivery times, and stock levels with purchasing and warehouse teams.
  • Support invoicing and service reporting after on-site interventions.
  • Provide general administrative support to ensure a seamless after-sales process.

The Successful Applicant

  • Bachelor degree or equivalent experience.
  • Experience in customer service, order administration, or a similar support role.
  • Communicative, customer-oriented, and able to work both independently and in a team.
  • Analytical thinker with an eye for detail, you enjoy keeping things organized and accurate.
  • Interest in technology, sales back-office, and process coordination.
  • Resilient under pressure, with a hands-on mentality.
  • Fluent in Dutch and English.
  • Proficient in MS Office (Excel, Word, Outlook), experience with ERP systems (e.g. Oracle, SAP) is a plus.

What's on Offer

  • Competitive salary between €2,800 and €3,500 gross/month.
  • 37.5-hour workweek with flexible hours and one remote day per week after onboarding.
  • Comprehensive benefits package: meal and eco vouchers, insurance plans, and net expense allowance.
  • Five additional ADV days and a cafeteria plan with options like bike leasing or extra holidays.
  • Structured onboarding, hands-on training, and growth opportunities in a sustainable, team-driven environment.



Contact
Alicia Van Hoek
Quote job ref
JN-012025-6651671

Job summary

Sector
Customer Service
Sub Sector
Sales Order Processing
Industry
Industrial / Manufacturing
Location
Zaventem
Contract Type
Temporary
Consultant name
Alicia Van Hoek
Job Reference
JN-012025-6651671
Remote or office
Work from home

PageGroup is an equal opportunity employer committed to workforce diversity, both as an employer as well as a recruitment service provider. Each recruitment decision we make for people we hire and people we place into new roles is based solely on the candidates’ knowledge, experience and skills.