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Customer Service Officer - International company - Brussels

Brussels-city Permanent View Job Description
As a Customer Service Officer, you will directly interact with clients. You are the image of professionalism of the company and has a direct impact on customer satisfaction and loyalty.

added 12/05/2025

  • A multicultural and human-centered environment
  • An expanding company

About Our Client

Our client stands proudly as one of Europe's foremost transportation leaders, delivering excellence and innovation in the industry.

Job Description

  • Sales and post-sales support: deliver product/service sales via phone with expert advice for customers, and efficiently manage post-sales documentation to drive organisational goals.
  • Issue resolution & customer satisfaction: provide timely and quality responses to customer inquiries, ensuring customer relations adhere to defined standards and responsiveness.
  • Knowledge enhancement: continuously refine and expand professional skills and technical expertise in Customer Service to leverage them effectively within the organisation.

The Successful Applicant

  • Bilingual proficiency in French and Dutch (both written and spoken).
  • Three years of relevant experience.
  • Proficiency in computer tools, preferably with knowledge of a CRM tool.
  • Strong service orientation and excellent communication skills.
  • Ability to work effectively in a team.

What's on Offer

  • A six-month interim contract with the opportunity for a permanent position
  • An attractive salary
  • Numerous additional benefits such as insurance, meal vouchers, eco-vouchers, transportation subscription, and bonuses.
  • Unique travel perks enabling you to explore Europe.
  • Generous vacation days for a better work-life balance.
  • Flexible work policy tailored to your lifestyle.
  • Dynamic training plan to enhance your skills.
  • Supportive work environment and a tight-knit team eagerly awaiting your arrival.
Contact
Eleonore Bassine
Quote job ref
JN-042025-6727280

Job summary

Sector
Customer Service
Sub Sector
Customer Service Officer – Inbound
Industry
Transport & Distribution
Location
Brussels-city
Contract Type
Permanent
Consultant name
Eleonore Bassine
Job Reference
JN-042025-6727280

PageGroup is an equal opportunity employer committed to workforce diversity, both as an employer as well as a recruitment service provider. Each recruitment decision we make for people we hire and people we place into new roles is based solely on the candidates’ knowledge, experience and skills.