Back to search

Customer Service - Logistics Planner

Antwerp Permanent View Job Description
As a Customer Service - Logistics Planner, you will play a key role in managing logistics operations and ensuring excellent customer service. This role in the transport & distribution industry is based in Antwerpen//Linkeroever and focuses on coordinating shipments and maintaining strong client relationships.

added 14/10/2025

  • Customer S ervice Representative with strong logis tical background
  • Leading Trading & Distribution company

About Our Client

The company is one of the world's leading trading & distribution companies. It is known for its efficient logistics processes and strong emphasis on customer satisfaction.

The company is located in Linkeroever easy accessibly by car, public transport & waterbus

Job Description

As a Customer Service - Logistics Planner your responsibilities are:

  • The coordination and monitoring of all transports from A to Z is your core task. This includes the control of the deliveries and the goods quality as well as the overall documentation and correspondence.
  • Organize logistics for incoming and outgoing goods (including sea going vessels, barges, local bulk transport as well as storage of goods)
  • You are the main contact person with the logistics interfaces of our customers and suppliers.
  • You take over the management of all marketing and sales contracts and ensure to meets supplier´s and customer´s requirements.
  • You make sure that orders are handled timely and correctly and a smooth operational process.
  • Act as the primary point of contact for customer inquiries and concerns.
  • Resolve shipment-related issues promptly and professionally.
  • Collaborate with internal teams to optimize the supply chain process.
  • Provide clients with regular updates on their orders and deliveries.
  • Maintain accurate records of customer interactions and logistics performance.
  • Support the team in achieving customer satisfaction goals.

The Successful Applicant

  • You have already 5+ years of customer service experience or logistics plannig preferably within the chemical industry
  • Fluency in English and Dutch is essential (and preferably also in French)
  • You act calm under pressure and are able to make quick, clear and reasoned decisions in a dynamic business environment.
  • You have excellent communication and interpersonal skills, natural relationship builder.
  • Your ability to work with MS-Office IT tools is effective and efficient.
  • You are customer focused & service oriented

What's on Offer

  • Fixed contract after successful interimperiod
  • Competitive salary + benefits
  • Home office up to 2 day per week
  • 20+12 holidays
  • Training on the job
  • Highly skilled workforce



Contact
Annelies Boons
Quote job ref
JN-102025-6855195

Job summary

Sector
Logistics
Sub Sector
Customer Service
Industry
Transport & Distribution
Location
Antwerp
Contract Type
Permanent
Consultant name
Annelies Boons
Job Reference
JN-102025-6855195

PageGroup is an equal opportunity employer committed to workforce diversity, both as an employer as well as a recruitment service provider. Each recruitment decision we make for people we hire and people we place into new roles is based solely on the candidates’ knowledge, experience and skills.