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Customer Service FMCG

Waterloo Permanent Work from home View Job Description
As a Customer Service Officer, you are responsible for the end-to-end processing of customer orders, from entry to invoicing, while ensuring smooth deliveries and compliance with export formalities. You work closely with various departments to provide responsive and high-quality customer service in a dynamic, multilingual environment.

Added 27/06/2025

  • International environment
  • challenging, flexibity

About Our Client

The client is a dynamic FMCG company, a market leader experiencing strong growth, specializing in international order management and logistics. It stands out for its friendly company culture, entrepreneurial spirit, and pleasant working environment, where collaboration, responsiveness, and customer service are top priorities.

Job Description

  • Entry, processing, and follow-up of customer orders through to delivery and invoicing (Order to Cash).
  • Replenishment and management of consignment orders, with proactive follow-up of customer files.
  • Centralization of customer complaints, with internal consultation to provide appropriate solutions.
  • Close collaboration with various internal departments to ensure optimal customer satisfaction.

The Successful Applicant

  • Experience in order processing, invoicing, and delivery management
  • Proficiency in French and English (spoken and written)
  • Good command of Microsoft Office (Outlook, Word, Excel, etc.)
  • Experience with an ERP system (such as Navision or AX) is a plus
  • Ability to work independently, pragmatically, and resourcefully
  • Experience in the FMCG sector is essential

What's on Offer

  • A key position within a leading and growing company
  • A dynamic and friendly work environment
  • An attractive compensation package
  • A close-knit and collaborative team



Contact
Louise Alberty
Quote job ref
JN-062025-6755059

Job summary

Sector
Customer Service
Sub Sector
Sales Administration
Industry
FMCG (Fast Moving Consumer Goods)
Location
Waterloo
Contract Type
Permanent
Consultant name
Louise Alberty
Job Reference
JN-062025-6755059
Remote or office
Work from home

PageGroup is an equal opportunity employer committed to workforce diversity, both as an employer as well as a recruitment service provider. Each recruitment decision we make for people we hire and people we place into new roles is based solely on the candidates’ knowledge, experience and skills.