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Customer Service Expert - English/French

Antwerp city Permanent View Job Description
Deliver excellent service across the full order-to-cash cycle for international clients. Help build strong customer relationships in a dynamic and collaborative work environment.

Added 03/06/2025

  • Diverse responsibilities with real impact on customer satisfaction.
  • Attractive work environment with international exposure and growth opportunities

About Our Client

Our client is a leading international company known for its customer-centric mindset, collaborative culture, and focus on innovation. As a Customer Service Expert, you'll join a supportive team where your voice matters, and your efforts directly contribute to long-term client relationships and operational success.This is a temporary assignment of at least 4 months, with the possibility of extension.

Job Description



  • Manage the full order process: from price confirmation to delivery and invoicing.


  • Serve as the main point of contact for all client inquiries, complaints, and requests.


  • Coordinate customer inventory tracking and monthly reconciliation.


  • Support and optimize the billing process, including data input in ERP systems.


  • Liaise with internal teams to resolve customer requests efficiently and accurately.



The Successful Applicant



  • At least 5 years of experience in customer service and logistics within an international context.


  • Fluency in French and English (C1/C2 level).


  • Familiar with CRM (e.g. Salesforce) and ERP systems (e.g. IFS, SAP).


  • Strong communication, customer focus, and autonomy.


  • A proactive team player with a results-oriented mindset.



What's on Offer



  • Competitive salary and a comprehensive benefits package.


  • Work in an international environment with a people-first approach.


  • Career growth and professional development opportunities.


  • Flexible working hours and the possibility to work hybrid.


  • A dynamic, collaborative team where your contributions are truly valued.



This is a temporary assignment of at least 4 months, with the possibility of extension.

Contact
Rilke Debeer
Quote job ref
JN-062025-6756079

Job summary

Sector
Business Support
Sub Sector
Sales Administration
Industry
Industrial / Manufacturing
Location
Antwerp city
Contract Type
Permanent
Consultant name
Rilke Debeer
Job Reference
JN-062025-6756079

PageGroup is an equal opportunity employer committed to workforce diversity, both as an employer as well as a recruitment service provider. Each recruitment decision we make for people we hire and people we place into new roles is based solely on the candidates’ knowledge, experience and skills.