Customer Service and Logistics Assistant

As a Customer Service & Logistics Assistant, you play a key role in delivering top-tier service to their clients while ensuring a seamless logistics process. You will be responsible for coordinating orders, handling customer inquiries, and ensuring efficient logistics operations. Your strong communication skills, attention to detail, and problem-solving abilities will be crucial in maintaining high customer satisfaction levels.

Responsibilities:

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  Act as the first point of contact for customers, handling inquiries via phone, email, and other communication channels.
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  Process and manage customer orders, ensuring accurate and timely delivery.
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  Coordinate with the logistics team and external partners to optimize transportation and inventory management.
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  Handle complaints and resolve issues efficiently to maintain strong customer relationships.
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  Monitor and update order statuses, proactively informing customers of any changes.
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  Assist with administrative tasks related to logistics, invoicing, and stock management.
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  Collaborate with internal teams (sales, warehouse, finance) to ensure seamless operations.