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Multilingual Customer Service Manager bilingue
- A very challenging, strategic function for outstanding Customer Service Manager
- The company is a leading one in its industry
About Our Client
Our client is an American Company located close to Nivelles. The company is a international manufacturer of activated carbon, carbon filters and purification systems with applications including drinking water treatment and air purification.
As Customer Service Manager, you taks are the following:
- Direct, coach and train the Customer Service team and apply the CCC People Calendar to all team members.
- Coordinate Public tenders and key projects with Sales, other internal departments and external agencies.
- Interface with internal departments to ensure that customer orders are filled in a timely manner, ensure good relationships with clients, and be aware of any critical issues with specific clients.
- Commit to continuous improvement of internal processes for Customer Service and in relationship with other departments.
- Provide back-up support for all Customer Service Coordinators when needed.
- Participate in the complaint resolution process to gain a better understanding of customer complaints and to prevent repeated errors.
- Comply with all ISO procedures which pertain to Customer Service.
- Act as a SAP key user.
The Successful Applicant
As Customer Service Manager, we expect you to have:
- Minimum 5 years in a similar position with people management skills
- Hands-on mentality capable to step^in and help the Customer Service Coordinators as well as capable to step back and see the bigger picture and set the right priorities
- University diploma
- Good communication skills at all levels both inside and outside the company
- Occasional travel :1 time a month
- A perfect knowledge of French, English and one of the following languages: German, Dutch, Spanish, Italian
- Computer literate including knowledge of SAP & CRM
- Specific knowledge about export procedures, credit documents, etc.
What's on Offer
Our client is able to offer you a very interesting package including an attractive package including insurances and a company car